Delivery Director
The ideal candidate will combine strong delivery leadership, client engagement skills, and pre-sales experience, while ensuring alignment between delivery execution, client outcomes, and business objectives.
Key Responsibilities
- Provide strategic leadership and oversight for a portfolio of programs and projects, ensuring successful end-to-end delivery.
- Drive delivery excellence across the SDLC, including planning, execution, release management, and continuous improvement.
- Establish and maintain delivery governance frameworks, program health tracking, and risk management processes.
- Oversee multiple cross-functional teams, including engineering, QA, product, DevOps, and program management.
- Ensure delivery alignment with client goals, product roadmaps, and business priorities.
- Monitor program health, resource utilization, delivery metrics, and quality standards.
- Serve as a trusted advisor to senior client stakeholders, building strong long-term relationships.
- Lead executive-level client engagements, including steering committees, program reviews, and strategic planning sessions.
- Drive client satisfaction, engagement success, and long-term partnership growth.
- Identify opportunities to expand engagements and support account growth initiatives.
- Partner with sales teams to support pre-sales efforts, RFP responses, and solution proposals.
- Lead client discovery sessions, solution workshops, and technical discussions.
- Contribute to solution architecture, delivery approach, and resourcing strategy during the sales cycle.
- Support development of SOWs, delivery models, and engagement frameworks.
- Help position the organization’s delivery capabilities and technology expertise to prospective clients.
- Prepare and present weekly, monthly, and quarterly delivery and program performance reports to clients and executive leadership.
- Track and report KPIs, including delivery milestones, risks, financials, and operational performance.
- Manage escalations, risks, and issue resolution across complex engagements.
- Leverage Jira and related delivery tools for backlog management, sprint tracking, release planning, and reporting.
- Drive process improvements, delivery automation, and operational efficiencies across programs.
Skill Requirements
- 12–15+ years of experience in software delivery, program management, or technology leadership roles.
- Proven track record in managing large enterprise client engagements and multi-project delivery portfolios.
- Strong experience across Agile, Scrum, and hybrid SDLC models.
- Extensive experience using Jira for program management, reporting, and delivery governance.
- Demonstrated ability to engage with senior client stakeholders and lead strategic discussions.
- Experience supporting pre-sales, solution design, RFP responses, and proposal development.
- Strong experience managing distributed, global delivery teams.
- Excellent stakeholder management, leadership, and communication skills.
- Ability to balance strategic thinking with hands-on delivery oversight.
- Experience in consulting, digital transformation, or product engineering services environments is highly preferred.
- Certifications such as PMP, SAFe, or Agile certifications are a plus.
- Demonstrated ability to manage 24x7 or extended hours service environments
- Excellent communication and client relationship management skills
Who We are...
SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.
SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.