Client Success Manager
As a Client Success Manager, you will ensure our clients gain maximum value from our solutions. You’ll be responsible for building trusted partnerships, supporting adoption, and driving long-term satisfaction and retention. Acting as the main point of contact, you’ll guide clients through onboarding, resolve challenges, and work with internal teams to deliver seamless service and measurable results.
Key Responsibilities:
Client Relationships
- Build strong, long-lasting relationships with clients, understanding their goals and success measures
- Act as the primary contact, managing day-to-day communication, feedback, and issue resolution
- Conduct regular client reviews and meetings to track progress and ensure satisfaction
Client Success & Retention
- Lead onboarding and support clients in adopting products and services effectively
- Develop success plans with clear outcomes and proactively address risks to retention
- Advocate for client needs internally and ensure consistent delivery of value
Growth & Value Delivery
- Work with cross-functional teams to identify opportunities for upselling and expanding services
- Highlight ways to increase client ROI and strengthen partnerships
- Support account growth through tailored recommendations and solution alignment
Insights & Reporting
- Monitor client health metrics, usage, and engagement levels
- Provide insights and feedback to internal teams to drive service and product improvements
- Prepare reports for leadership on client trends, risks, and opportunities
Industry Awareness & Advocacy
- Stay informed on industry trends and client challenges to offer relevant guidance
- Represent the company at client events and industry functions to strengthen relationships
Requirements:
- Bachelor’s degree in Business, Communications, or related field
- Proven experience in client success, account management, or customer-facing roles (IT/Professional Services/Consulting preferred)
- Strong communication and presentation skills with the ability to engage stakeholders at all levels
- Track record of delivering client-focused solutions and measurable outcomes
- Ability to manage multiple clients/projects with sharp attention to detail
- Problem-solving mindset, proactive, and collaborative team player
- Previous experience in technology environments is advantageous
Who We are...
SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.
SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.