Technical Product Owner

• Supports Technology strategy by forming a backlog of features and user stories for use by the delivery team.
• Delivers and communicates service-related requirements to delivery team(s).
• Delivers agreed upon services in line with roadmap through effective management of delivery teams, testing, documentation etc.
• Articulates requirements for each user story with detailed acceptance criteria.
• Uses data and insights from multiple sources that benefits the business and our members.
• Pursues incremental delivery by looking for ways to meet business goals and learn from members and end users through frequent, measurable enhancements.
• Works collaboratively and uses best practices with the delivery team to support backlog refinement, sprint planning, and long-term release planning.
• Monitors and improves product health.
• Ensures completed stories meet acceptance criteria by reviewing test plans, the output of automated testing or, where necessary, contributing to manual testing efforts.
• Prioritizes and resolves issues and defects through collaboration within the delivery team and across the organization.
• Seeks to improve processes across the entire product team.
• Seeks to improve processes across the delivery team by using retrospectives to inspect and adapt.
• Communicates effectively with team members, stakeholders and levels of management.
• Stays current on Product Ownership and applies product development and agile delivery practices.

• 5 years' current experience working within a complex Technology Operations environment.
• 5 years' experience with creating documentation for communication with varied audiences.
• 2 years' experience working alongside formal compliance programs (PCI, CCPA, SOX).
• 1 years' current experience working on a Scrum and/or Agile team.
• 1 years' experience working with 3rd party Technology vendors/consultants coordinating professional services.
• Deep understanding of business requirements elicitation pursuant to specific programs/projects involved.
• Proficient in requirements gathering, business modeling, project scoping, and use case creation.
• Proficient in writing non-functional requirement.
• Expertise in utilizing standard documentation tools/utilities.
• Familiarity with networking, storage and compute technologies and support practices.
• Deadline oriented and capable of self-management.
• Strong work ethic, demonstrated attention to detail, excellent time management and organizational skills.
• Ability to work both independently and within a close team environment.
• Ability to listen to and understand business needs.

• Experience with Kanban methodology a plus.
• Experience with Microsoft technologies.
• Experience with Azure technologies.
• Experience leveraging ServiceNow.
• Knowledge of modern application architectures and CD pipelines.

SmarTek21 stands at the forefront of innovation, leveraging Generative AI to power advanced data ecosystems and industry-leading conversational interfaces that transform customer interactions. Established in 2006, we seamlessly blend human acumen with cutting-edge artificial intelligence to tackle the most complex challenges in digital integration and data governance.